Business Process Engineering Explained with Examples

Business process engineering is a manner wherein businesses observe their modern business approaches and develop new techniques to enhance productivity, efficiency, and operational costs. As a business process engineer, you will study the way an organization operates, its lengthy-time period overall performance goals, and recommend approaches it is able to work extra seamlessly to attain overall improvement. In addition, many business process engineers work as consultants contracted employing companies looking for upgrades to their methodology and infrastructure.

How Does Business Process Re-Engineering Work?

The concepts of business process re-engineering have been laid out and seem to be working and going on well: There was a Manifesto for Business Revolution,” which became a national bestseller. To reap massive development in improving quality, time management, speed, and profitability, the authors advised organizations to observe seven concepts:

  • Prepare around results, not tasks.
  • Identify all the procedures in a company and prioritize them in order of remodeling urgency.
  • Integrate data processing work into the actual work that produces the data.
  • Treat geographically dispersed resources as though they have been centralized.
  • Link similar activities in the workflow rather than just integrating their outcomes.
  • Put the choice point where the work is carried out and build control into the procedure.
  • Capture records once and at the supply.

Steps to Business Process Engineering

The business network’s enthusiasm for business process re-engineering in the 1990s generated many interpretations of the way radical change needs to be applied.

A professor at Babson College by the name Thomas Davenport collaborated with Prof. Hammer before developing his own approach to BPR, used the time period business process redesign instead of re-engineering, and provided business leaders with concrete recommendations, emphasizing the value of prototypes, simulations, and assessments.

  • Initiate the new BPR project and put together the business case.
  • Negotiate with senior management for approval to begin.
  • Pick out the procedures to be re-engineered.
  • Plan the activities in the project.
  • Investigate processes for issues.
  • Redesign the chosen approaches to enhance performance.
  • Ensure achievement via monitoring.

BPE Crew Member Roles

The radical change recommended by BPR required extreme commitment from an organization’s pinnacle executives. BPR implementations in the course of the mid-1990s typically used a group technique that reflected the movement’s top-down management philosophy. Any such crew may appear like this:

  • Team chief: a senior executive who has anticipated and authorized the overall re-engineering effort. The team leader is accountable for appointing the process owner.
  • Process owner: A senior-stage supervisor in charge of a particular business process. The process owner is accountable for assembling a group to re-engineer the process they oversee.
  • A re-engineering team is a group that is in the composition of insiders whose work entails the procedure that is being re-engineered and outsiders whose jobs are not stricken by modifications in the process. The re-engineering team is accountable for studying the existing process and overseeing its redesign.
  • Steerage committee. A collection of senior managers who’ve championed the idea of re-engineering within the business enterprise and set particular dreams for improving overall performance. The steering committee, led by the team leader, is accountable for arbitrating disputes and working with process owners to make choices about competing priorities.
  • Re-engineering czar. A person who is accountable for the day-to-day coordination of all ongoing re-engineering activities. The czar’s duty is to be a facilitator and broaden the strategies and equipment the organization uses to re-engineer workflow.

Examples and Use Instances of Business Process Engineering

A sampling of a number of the most widely mentioned use instances during the peak of the BPR movement consists of the following:

  • Ford Motor Company. Ford significantly modified its Accounts Payable (AP) procedure by introducing an online database that tracked the entire process from purchase orders to shipping and then routinely made payment. The flow to paperless invoices negated the need for the workforce to spend time and energy matching purchase orders with receiving documents and invoices. Through rethinking the purchase process to take benefit of technology, the automotive organization decreased its AP department’s headcount by 75%. In line with Hammer, success relied on Ford’s interest in breaking away from the already established assumptions about the way these operations should work, a concept he called discontinuous thinking.
  • Duke power Co. In anticipation of power deregulation, Duke Power Co. re-engineered its client operations processes in the 1990s to reduce costs and improve customer support. Although the organization performed properly on each front, once the company embarked on BPR, many inefficiencies and inconsistencies began to be diagnosed across Duke’s 13 geographic regions. As a result, process owners were appointed, trendy measurements were devised for all sorts of customer support, and “scorecards” were brought in for the employees to track how their work contributed to Duke’s business dreams of higher earnings and better service.
  • IBM Credit Corp. In this situation, IBM reduces its turnaround time to issue a credit from a week or extra to hours and even minutes by having a group of executives observe the organization’s process of credit issuance from application to approval. They found that the actual work took 90 mins. In common, the rest of the more than seven days became eaten up by handing off forms from one branch professional to another. As a result, IBM replaced its experts with generalists known as “deal structures,” who handled the technique from beginning to end with the assistance of professional systems.

Business Process Engineering and The Digital Transformation

That has been evident recently; there is renewed interest in BPR as a framework for virtual change. The adoption of new technology, including the internet of things and cloud, in conjunction with advances in artificial intelligence, has spurred many organizations to significantly rethink their workflows and enforce the sort of technology-driven radical change recommended by BPR. It also seems clear to organizations that the idea’s focus on revolutionary change can complement process development methods that emphasize incremental change, including continuous improvement (Kaizen) or overall quality control.

Top 5 Benefits of Business Process Engineering

BPE is a significant task that leaves many business leaders wondering if the payoff is really worth it. To help ease your thoughts, here are the top five advantages of re-engineering your business processes:

  • Clarity of motive – apart from some high-profile processes that execute in line with business applications and a few compliance-associated ones, most businesses need to describe and document their procedures from end to end. Step one of any successful BPE implementation is to have a solid draw close on the modern state of your business processes to make sure you are automating the pertinent matters – if this is your desired output – while decreasing the threat of future costly errors.
  • Simplified and Streamlined Operation – After this entire venture, the business now has a streamlined operation that has cut out superfluous procedures (or pointless steps in a process) that used to sluggish things down. Through this, efforts turn out to be more directed towards organizational goals, employees have a clear route to take, and customers can be much happier with the service they acquire.
  • Improved performance – with the aid of eliminating redundancy in your operations and tweaking approaches, things will flow via the system more effortlessly and quicker, greatly growing overall performance.
  • Higher results and products – more efficiency and focused goals permit you and your employees to put extra energy towards building relationships with your clients through streamlined, digitized tactics. Further, through building better lines of communication between cross-purposeful groups, information is passed via the channels quicker, making your business more resilient to market modifications.
  • Maximized ROI – all the above advantages collectively assist maximize the ROI on your system development investment.

Top 5 Best Business Process Engineering Software

1. Kissflow process

Without a-code BPI software Kissflow, you may track and control your workflows, assign specific processes to specific employees, and export and analyze information from one customizable dashboard. Kissflow is simple to use and quick to set up, and it boasts 10,000-plus clients, including Pepsi, Uber, and Motorola.

2. Process Street

Process Street is a process development software that helps you, onboard employees, set up new customers, track task progress, and control workflows effortlessly, thanks to features like drag-and-drop workflow advent. Plus, it integrates with Zapier, allowing your personnel to hook up with over 1,000 apps to meet their precise departmental desires.

3. ProcessMaker

Low-code process improvement software ProcessMaker allows you to overhaul your business workflows, whether your difficulty is poor internal communication, bottlenecked approval techniques, or something else. With its customizable forms, drag-and-drop functionality, and service level agreements (SLA) dashboard, you and your crew can connect without difficulty, collaborate more successfully, and decrease mistakes throughout the board.

4. Nintex

With the business process management platform Nintex, you can control, automate, and optimize your business procedures using process mapping and analytics, digital forms, cellular apps, integrations, and more — all from one area. Again you don’t have to worry about having coding experience because Nintex is a completely code-free solution.

5. Jotform

Via automation, no-code online form builder Jotform assists you in improving your business procedures with its library of absolutely customizable templates for forms, PDFs, tables, and approval flows. So, whether or not you want better, more insightful reporting or a more streamlined, automated approval process, Jotform can assist, mainly because it integrates with a hundred-plus client relationship management (CRM), data management, and analytics packages.

Duties and Responsibilities Of A Business Process Engineer

  • Control testing and process evaluation for implementing the JDEdwards (JDE) ERP solution.
  • Take part in and hold daily scrum conferences to carry out iterative and incremental agile software development frameworks when dealing with product improvement.
  • Construct several flow charts of warehousing approaches using Microsoft Visio.
  • Uses Visio to create techniques and process flows.
  • Promote using SharePoint across the company for organization collaboration and control of organization information.
  • Work with receiving inspection team at the main hub to enhance ISO compliance and reduce inspection time.
  • Partner with the inner cross-useful crew, consisting of a supply chain engineer and logistics branch manager, to understand logistics business desires.
  • Resolve numerous non-conformance products by employing the DMAIC approach to discover the root cause and enforce a solution saving over $75K yearly
  • Examine current business necessities and map to SharePoint.

Educational Background

Most organizations require you to have at least a bachelor’s degree in a business-associated field or information technology. Many organizations can also require you to have an academic background and expert experience within the discipline in which they perform; for instance, a business process engineering position at a university may additionally require applicants to have experience working in higher education

Job Description

Business process engineering specializes in new business procedures, the way to diagnose issues with an organization’s modern methodology, and a way to redesign, reconstruct, and monitor strategies to ensure they are powerful. Once the applied modifications are examined for their effectiveness, experts constantly work on updating and enhancing solutions. Before developing work techniques, you may need to carry out research on an organization and determine the problems it faces. Then, as a business process engineer, you could enforce new technology into the workplace to create computerized and efficient procedures.

The idea of BPE was brought about in the year 1990 by the late Michael Hammer, a management writer and expert in computer science at the Massachusetts Institute of technology.

Hammer insisted that the usual techniques for reinforcing overall performance had failed to yield the upgrades organizations needed to perform in the 1990s. Product development cycle times required to be more active, order success errors were too high, and stock levels needed to sync with demand in many companies. As a result, he said that organizations had been ill-geared up to achieve a time of rapidly converting technologies, growing customer expectations, and worldwide competition. Moreover, IT had failed to enhance outcomes in performance or customer service as it turned into being used to honestly automate current, deficient procedures. Companies had to thoroughly reconsider whether their existing processes offered value and how technology may be used to create completely new procedures.

Indeed, in comparison to the field of business process improvement, which focuses on updating an organization’s current business strategies, BPR starts with an evaluation of the organization’s mission and the value it presents. Therefore, businesses embarking on BPR would possibly discover they need to reconsider their entire business model, further considerably redesigning their business strategies.


In summary, Business Process Engineering is a very critical function in businesses and therefore requires well experienced personnel in order to succeed. Above, we have discussed a lot of information about what one is expected to do and their qualifications when given such a role. If you were yet to decide on whether to venture into this career, you now know what to expect.

Before you make a decision to adopt BPR for practical reshuffling, ask yourself the following questions:

  • Who are our clients? What values are we supplying them?
  • Are the modern-day processes turning in anticipated values?
  • Do the procedures need to be redefined or redesigned?
  • Are the techniques in sync with our lengthy-time period mission and desires?
  • How would we handle the present processes if we were a new organization?
  • If an organization concludes that it is running on complacent grounds, it has to pick out the proper type of solution to deal with the problem or consider BPR for a total overhaul. Accomplished well, BPR’s revolutionary technique yields dramatic outcomes for an organization regarding progressed cycle times, product quality, productivity, and so forth.

Leave a Comment