Are you a medical receptionist looking for a new job or a normal receptionist wishing to join the healthcare industry? Well, you will need a good resume both ways. Before shortlisting you for an interview, the hiring manager must first know about your educational background, work experience, skills, and competencies better communicated by your resume.
However, the main question that needs answering is whether or not you can write a good resume. Can you get past the applicant tracking system? We have something for you if your resume writing skills are quite rusty. We will take an in-depth look at this position, including its roles, responsibilities, and general requirements, to help you understand what’s expected from you before exploring two well-written resume examples. Let’s get started.
Medical receptionists are normal receptionists, the only difference being that they work in medical facilities or clinics. Some of their tasks are hence tailored to fit the healthcare environment. They provide administrative support in medical facilities; their primary tasks being answering patient queries, scheduling appointments, monitoring inventory, and handling different emergencies.
These professionals are expected to exercise high levels of compassion and professionalism in their roles, among many other requirements that we will look at during our discussion. First, let’s look at their roles and responsibilities.
Roles and Responsibilities
- Greeting and welcoming patients both in person and over the phone
- Offering professional assistance to patients, visitors, doctors, and other members of the staff
- Maintaining high levels of confidentiality when handling patient, staff, or doctor information
- Observing phone etiquette and professionalism when answering phone calls
- Scheduling patient-doctor appointments and ensuring that they do not clash
- Observing HIPAA regulations when going about their duties
- Respecting the healthcare facility’s policies and procedures when going about their work
- Ensuring that all patient visits are accurately documented
- Effectively communicating medical results to patients seeking treatment in the clinic
- Managing stock by maintaining adequate levels and making new orders for dwindling supplies
- Offering assistance during patient administration or treatment in cooperation with the doctor or medical staff
- Observing high levels of discretion and professionalism when liaising with other medical departments
- Business inventory maintenance activities, including scheduling equipment maintenance repairs
- Notifying doctors or healthcare providers of patients’ arrival
- Professionally and quickly answering queries or issues managing patients
- Offering comfort to patients through anxiety anticipation and diligent answering of queries as they wait to see the doctor
- Retrieving and updating patient records to ensure that treatment information is readily available
- Anticipating supply needs and regularly making orders
- Helping patients fill in the necessary forms or documents
- Using medical software to process billing and payment
- Ensuring that the reception areas are neat and calm
Required Knowledge and Skills
- Familiarity with different medical software
- Excellent verbal and written communication skills
- Outstanding organization skills
- Excellent time management skills
- Ability to work well under pressure
- Technical skills, including data tracking through spreadsheet programs
- Excellent data entry skills
- Outstanding interpersonal skills
- Attention to details
- Inventory management skills
- Collaboration skills
- Ability to thrive in team settings
- High levels of compassion
- Scheduling and planning skills
- Ability to maintain high levels of confidentiality
Education and Experience
- High School Diploma
- Formal training in medical office procedures, terminology, software, ethics, and common practices (depends on the employer)
- Experience answering phone calls and filing paperwork
- Experience working in team settings
- Proven experience in general reception work
- 1-3 years of experience as a medical receptionist or a related job for demanding positions
As of August 2022, Glassdoor estimates that medical receptionists make nearly $52,000 yearly, including base pay of $33,000 and additional payments amounting to $19,000. However, this is just an estimate, meaning that others make more. Senior medical receptionists make more, with some earning salaries up to $60,000 yearly.
Medical Receptionist CV Example 1
Physical address: 503 W Lambert Rd, Brea, CA 98908
Email address: email@example.com
Phone number: (615) 657-8907
Professional medical receptionist with 10+ years of experience in general and medical reception and transcription. A self-motivated and hardworking individual with excellent organization and record-keeping skills. A go-getter ready to collaborate with the organization of engagement’s administrative support staff for better service delivery.
04/2019- 05/2022, Medical Receptionists, Premium Group of Hospitals, San Diego, CA
- Scheduled appointments for 15+ patients daily based on their preferences and the availability of the physicians
- Greeted and welcomed 20+ patients daily, attending to their queries and directing them to the right departments
- Maintained business inventory through proper organization and restocking, increasing readiness and increasing overall productivity by 17%
- Offered professional assistance to 5+ staff members, including doctors, medical interns, and nurses
- Maintained 100% confidentiality of patient, staff, and doctor information
- Observed high levels of professionalism and discretion when liaising between 3 medical departments, i.e., obstetrics, pediatrics, and ENT departments
- Observed HIPAA regulations and clinical standards when organizing and updating files for 5000+ patients
- Identified and implemented a new filing system that minimized filing errors by 25%
- Documented patient visits with 100% accuracy
- Answered and redirected an average of 60 calls daily, ensuring that clients were rightfully served and their queries answered
- Diligently attended to 5+ documentation tasks covering patient paperwork, invoices, insurance forms, and prescriptions
- Operated and maintained 10+ reception equipment, including printers and fax machines, ensuring that they were in the right condition for increased productivity
- Decreased patient wait time by 25% by lowering the processing and verification process of new patients’ data to 5 minutes
- Reduced the malfunction of reception equipment by 30% through regular maintenance
- Organized the reception area every 2 hours, keeping it clean and neat for better customer interactions
- Trained 20+ new hires of different medical receptionist duties, including insurance information verification and billing, increasing their overall productivity by 30% in the first quarter
03/2016- 02/2019, Medical Receptionist, Avenue Dental Clinic, San Fernando, CA
- Scheduled 10+ dental appointments daily based on the dentist’s availability and patient preferences
- Maintained 15+ reception equipment, including scanners and fax, ensuring that they were 100% functional
- Greeted and attended to 30+ patients daily, ensuring that they got all the needed help
- Observed HIPAA regulations and the clinic’s reception standards to organize and update 3000+ patient files hence reducing errors by 18%
- Managed the clinic’s inventory and organized for regular restocking to avoid inconveniences caused by low supplies, increasing overall productivity by 20%
- Identified and implemented a digital filing system reducing repeat records and other billing errors by 40%
- Awarded the best administrative support staff in 2018 for my diligence and competence
- Mentored 10+ junior administrative support staff and receptionists, helping them improve their performance by an average of 20% in the first quarter
- Answered an average of 50 calls daily, furnishing callers with all the required information and redirecting their calls
- Regularly checked the clinic’s mailbox and returned messages within 16 hours
02/2012- 12/2015, Junior Medical Receptionist, Khan Hospitals, San Bruno, CA
- Regularly updated patient billing information, paperwork, and hospital calendars with 100% accuracy
- Scheduled 25+ appointments daily based on the specific doctors’ availability
- Operated and maintained 10+ office equipment, including phones, fax machines, and printers, ensuring that they were functional at all times for increased productivity
- Greeted and welcomed an average of 20 patients daily, offering all the needed support and ensuring that their appointments went as scheduled
- Organized and updated files for 300+ patients daily per HIPAA regulations and clinical standards.
- Awarded the best junior employee of the year in 2014 for my enthusiasm and performance
- 05/2009- 06/2011, Associate Degree in Medical Reception and Transcription, American Career College, Anaheim, LA
- 03/2007- 11/2009, High School Diploma, San Fernando Senior High School, San Fernando, CA
- Phone management
- Email management
- Data entry
- Administrative assistance
- Insurance verification
- Appointment scheduling
- Verbal and written communication
- Decision making
- Stress management
- Ability to work in team settings
- Time Management
10/13, Microsoft Office Specialist Masters Certification
Medical Receptionist CV Examples 2
Physical address: 605 E Middlefield, Mountain View, CA 98678
Email address: firstname.lastname@example.org
Phone number: (612) 787-4598
Senior medical receptionist with 10+ years of experience in medical reception, transcription, and general administrative support. A HIPAA-certified professional with excellent data entry and administrative assistance skills ready to make a difference in the medical facility. A compassionate receptionist, excellent inventory manager, and self-motivated individual.
02/2019- 04/2022, Senior Medical Receptionist, Bright Group of Hospitals, Oakland CA
- Headed the reception unit of the hospital and incorporated heavy technology use, increasing operation efficiency by 20%
- Offered administrative support to 15+ health center staff with utmost dedication and professionalism
- Managed and supervised 5+ junior medical receptionists, attending to their performance issues for 100% productivity
- Regularly trained the junior medical receptionists on insurance verification and patient billing for a 25% increase in productivity
- Supervised the office reception unit daily and ensured that all functions were performed in accordance with HIPAA regulations and the facility’s policies
- Performed 10+ administrative duties, e.g., filing and equipment maintenance, for the smooth running of the organization
- Projected a friendly image of the organization to visitors by greeting them warmly and attending to their queries to their satisfaction, improving customer ratings by 30%
- Awarded the best administrative support employee of the year in 2021 for upgrading the reception unit’s standards and contributing to improved customer ratings
01/2016- 02/2019, Medical Receptionist, Barley Clinics, Sacramento, CA
- Used various clinical software to schedule appointments, bill insurance, and input patient data for 5000+ patients
- Implemented a new digital filing system that reduced filing errors such as repeat records by 35%
- Organized 20+ doctor-patient appointments daily while considering the doctors’ availability and patient preferences
- Regularly cleaned and sanitized the front desk and waiting area, raising patient satisfaction scores by 22%
- Regularly called patients to shed more light on test results and physician notes, obtaining a 99% feedback
- Responded to 50+ phone calls and 26+ emails daily
- Ensured that all patient emails and phone calls were responded to within 24 hours
- Encrypted all digital files and kept the file box locked to ensure 100% patient confidentiality
- Regularly updated insurance information, patient records, and third-party payment invoices for better service delivery.
- Trained 10+ new hires on the filling of paperwork and use of scheduling software, increasing their performance by 20%
06/2012- 10/2015, Junior Medical Receptionist, Hope General Hospitals
- Answered and made 60+ daily phone calls regarding appointments, insurance verification, and supply reordering
- Operated and maintained 10+ office equipment, including printers and copiers, increasing the front desk operational efficiency by 30%
- Handled 50+ emails daily, ensuring that senders got replies within 24 hours
- Collaborated with three departments daily for effective service delivery, i.e., the medical, insurance, and billing department
- Increased patient satisfaction by 40% by maintaining a quiet, tidy, and welcoming front desk area
- Observed high levels of professionalism and compassion while attending to 60+ patients daily, further increasing customer satisfaction.
- 04/2009- 04/2012, Associate Degree in Medical Reception and Transcription, Citrus College, Glendora, CA
- 02/2007- 12/2008, High School Diploma, Mayfield Senior School, Pasadena CA
- Data entry
- Phone calls management
- Email management
- Data tracking
- Appointment scheduling
- Insurance verification
- Administrative assistance
- Ability to work in team settings
- Excellent verbal and written communication
- Ability to work under pressure
- Active listening
- Conflict management
- Time management
02/14, HIPAA Professional (HIPAA)
Medical Receptionist Resume Frequently Asked Questions (FAQs)
1. Which Certifications Should I Include in My Resume?
Having the right certification gives you an advantage over other applicants. In fact, some employers look for specific certifications before shortlisting a candidate, explaining why it is important to expand your knowledge base as much as possible. Some of the best medical receptionist certifications you can pursue and include in your resume include: Medical Assistant certification by the American Society of Phlebotomy, Certified Medical Administrative Assistant (CMAA) by the National Healthcareer Association, Certified Medical Office Manager (CMOM) by the Practice Management Institution, Nationally Certified Medical Office Assistant (MOA) or Certified Clinical Medical Assistant by National Healthcareer Association.
Other certifications include Registered Medical Assistant, HIPAA Professional, Medical Administrative Specialist, Certified Medical Transcriptionist, and Microsoft Office Specialist Master Certification. Any of these will look good on your resume.
2. Which Keywords Should I Include in My Resume?
It is important to first discover the most common keywords in job applications. Most employers prefer using applicant tracking systems to check for certain words or skills. To increase the chances of your resume reaching the hiring manager’s desk, use the following keywords in your medical receptionist resume: filing, administrative assistance, insurance verification, multiline phone, phone call management, medical billing, data entry, healthcare, appointment scheduling, HIPAA, medical records, receptionist duties, medical terminology, Electronic Medical Record (EMR), appointment scheduling, accountability, appointment, multiline, etc.
Remember to evenly spread these keywords in your work experience and skills sections,
3. Which Technical Skills Should I Include in My Resume?
Your resume’s skill section should be detailed. You should include as many technical skills as possible, given that they are job-specific and hence mandatory in task completion and undertaking. Some of the technical skills required in this position include data entry, phone call management, administrative assistance, filing, insurance verification, appointment scheduling, IT skills, MS Suite proficiency, G-suite proficiency, planning skills, data tracking and management skills, and electronic medical records skills.
Do not confuse technical and soft skills. Technical skills are usually teachable and can be tracked, while soft skills make you a good employee and help you relate well with others.
4. How Can I Become a Medical Receptionist?
As we mentioned, medical receptionists are normal receptionists, just that they serve a specific niche. If you want to become one, the first thing to do is get a high school diploma (or its equivalent), which is generally the main academic qualification for this role. You can later obtain an associate degree to have an advantage over other applicants.
You should also complete a certificate program in your preferred medical field, which will take 3-12 months. Such certifications will help you obtain in-depth medical terminology and record-keeping knowledge, which you will need in your career. Lastly, apply for a job and gain experience that can elevate you to other roles.
However, if you are a receptionist who wants to try the healthcare setting, you only need to get the right certification in your preferred medical field, and you will be good to go.
5. What are the Standard Roles for Medical Receptionists
Even though roles and responsibilities for medical receptionists differ from place to place, some are standard. Therefore, expect to greet patients and visitors upon arrival, attend to patient queries and offer the necessary assistance, manage phone calls and respond to emails, manage specific office inventory and reorder supplies, collect co-pays and help patients fill important paperwork.
Fortunately, these tasks (save for patient-specific ones) apply to all medical receptionist positions and shouldn’t be difficult to fulfill.
6. Which Soft Skills Should I Include in My Resume?
Soft Skills make you a good employee and can’t be tracked as opposed to technical skills. Include the following in your resume: excellent verbal and written communication skills, ability to work well under pressure, excellent time management skills, ability to thrive in team settings, organizational skills, problem-solving skills, etc.