Every restaurant requires a hardworking and result-driven manager capable of overseeing all operations and keeping employees on their toes. These professionals also make menu changes, report directly to restaurant owners or management and gather customer feedback.
Our article seems to help you in your quest to become a restaurant manager. We will look at the roles and responsibilities of a restaurant manager and the educational, skills, and experience requirements surrounding it. We have included two resume examples and a complete FAQ section to help you craft the best resume for your job application. Let’s get started!
Restaurant Manager Job Description
Restaurant managers oversee the daily operations of restaurants, ensuring that everything runs smoothly and efficiently. They also offer customers pleasant dining experiences for repeat business. Other roles include hiring and training staff, making menu changes, reporting to regional managers and restaurant owners, gathering customer feedback, and generating financial reports.
To succeed as a restaurant manager, one should invest in excellent verbal and written communication, organization, interpersonal, and inventory management skills. This job also requires extensive experience in the restaurant environment and the ability to work well and remain calm under pressure. Additional skills include multi-tasking, leadership, staff motivation, and customer experience
Restaurant Manager Roles and Responsibilities
- Coordinating all restaurant operations, e.g., kitchen, customer service, and overall management operations
- Receiving, reviewing, and solving customer complaints
- Facilitating professional development of junior staff through training programs
- Responding to the restaurant’s staffing needs by hiring, training, and promoting employees
- Controlling (reducing) the restaurant’s operational costs to increase profitability and reduce waste
- Creating and reviewing detailed reports on weekly, monthly and annual expenses and revenues and sharing them with the restaurant’s management
- Ensuring compliance with all local, state, federal, and industry regulations
- Ensuring that all employees comply with safety and sanitation regulations
- Maximizing customer satisfaction by coordinating the delivery of superior service
- Researching, identifying, and building excellent long-lasting relationships with new vendors
- Supporting future restaurant operations by implementing the right policies and protocols
- Regularly training restaurant employees on the best customer service practices
- Researching and recommending ways of reaching a broader audience, e.g., through social media ads
- Actively participating in brand promotion through marketing events and word-of-mouth advertisement
- Managing the restaurant’s image at all times and researching new ways to improvements
- Ensuring that the restaurant is adequately stocked at all times by estimating future cleaning products, goods, and utensils needs
- Preparing and submitting operation reports, among other documentation
- Facilitating the resolution of issues in a courteous and diplomatic way
- Ensuring that the restaurant complies with all alcoholic beverages regulations
- Inspecting the restaurant daily to asses health, safety, and food handling compliance
- Assessing the restaurant’s equipment and identifying those in dire need of repair and maintenance
- Tracking cash receipts and maintaining sales records
- Managing food and supply purchases and the entire restaurant’s inventory
Restaurant Manager Required Knowledge and Skills
- Proficiency in different restaurant management software, e.g., PeachWorks
- Familiarity with food handling and safety techniques
- Microsoft Office Suite and other software proficiency
- Working knowledge of POS ordering systems
- Extensive knowledge of foods and beverages
- Knowledge of bookkeeping processes and procedures
- Excellent customer service skills
- Outstanding interpersonal skills
- Ability to work well under pressure
- Excellent leadership skills
- Outstanding people skills
- Ability to motivate restaurant staff
- Excellent financial management skills
- Financial literacy
- Ability to manage and organize inventory
- Excellent time management skills
- Ability to supervise staff
- Commercial awareness
- Ability to perform financial oversight activities
- Restaurant operations management skills
- Ability to promote brand standards
- Excellent talent development skills
- Excellent record-keeping and maintenance skills
- Verbal and written communication skills
- Ability to multi-task
- Conflict management skills
- Attention to details
- Cultural awareness
- Ability to work in team settings
- High levels of flexibility
Restaurant Manager Education and Experience
- Bachelor’s or Associate’s degree in Hospitality Management, Business Administration, or any related field/ Culinary school education
- Proven customer service experience
- Relevant industry certifications
- Experience working in the restaurant industry
- Proven work experience as a hospitality manager, restaurant manager, or similar role
- Experience working in team settings
- Experience using different restaurant management software, e.g., OpenTable
Restaurant Manager Salary
Glassdoor estimates junior restaurant managers make $58,000 yearly, while senior restaurant managers make $69,000+ yearly. However, this is not a fixed value as it depends on the restaurant’s location, the Manager’s experience level, and the entity’s compensation rates.
Restaurant Manager CV Example 1
Hillary Crane
Physical address: 560 Sunshine Meadow, Adkins, Texas, 76538
Email address: cranehill56@gmail.com
Profile Description
Experienced customer service professional with 10+ years of experience in hospitality provision and management. Dedicated restaurant manager with extensive food & beverage knowledge and customer experience, ready to treat the restaurant’s patrons to superior customer service. Avid team worker with acute financial management and inventory control skills needed to thrive in the hospitality industry.
Work Experience
08/2019- 10/2022, Restaurant Manager, San Antonio Eateries, San Antonio, Texas
- Managed 38+ restaurant staff, including servers and supervisors, ensuring that they met the set productivity goals
- Reduced inventory waste and unnecessary employee overtime, leading to a 5% annual profit growth
- Ensured that the restaurant had enough supplies 100% of the time by anticipating and responding to future needs
- Improved overall staff productivity by 20% by leading by example and using different motivational techniques
- Developed a skilled, capable and hardworking team by training, coaching, motivating, and counseling employees regularly
- Planned and coordinated five restaurant events annually for brand promotion
- Facilitated the hiring and training of 25+ new employees, ensuring that the restaurant was adequately staffed
- Designed and implemented an effective order delivery system, increasing overall annual sales by 30%+
- Led the restaurant employees to achieve the highest number of sales among all restaurant branches across the country in 2020
- Created new scheduling procedures that reduced labor costs by 17%
05/2016- 07/2019, Restaurant Assistant Manager, Deluxe Restaurants,
- Led, supervised, and managed 25+ kitchen and wait staff, offering guidance where necessary
- Monitored and ensured 100% compliance with safety and hygiene regulations
- Contributed to the company’s 20% annual sales increase by researching, developing, and implementing publicity and promotion programs
- Liaised with the restaurant manager to hire and train 15+ new employees to maintain productivity levels
- Created Excel spreadsheets for proper inventory control, ensuring that the restaurant had enough supplies at all times
- Reviewed 5000+ guest comment cards yearly, identifying areas in need of improvement and working on them
- Planned and executed employee professional development and coaching in 4 main areas, i.e., service recovery, customer service, performance, and up-selling of food
- Interviewed, hired, and trained two shift managers in collaboration with the restaurant manager
03/2013- 04/2016, Restaurant Shift Manager, Exquisite Eateries, Austin, Texas
- Assigned duties to 20+ night shift employees and monitored their progress
- Trained and integrated 10+ employees into the work environment
- Liaised with the overall restaurant management to prepare and deliver an employee safety training program, reducing kitchen and wait accidents by 70%
- Accurately counted and banked cash at the end of the shift, later recording and maintaining a 100% accurate bank deposit documentation
- Occasionally stepped in for absent and sick employees, allowing restaurants operations to proceed smoothly
- Trained employees on customer service best practices, achieving a 98% positive customer feedback score
- Mentored junior employees, keeping them updated with new policies, customer service best practices, and general procedures and guidelines
- Performed shift appraisals and reported findings to the overall management
Education
- 02/2005- 06/2009, Bachelor of Arts in Hospitality Management, University of North Texas, TX
- 04/2003- 08/2004, High School Diploma, Austin Senior High School, Austin, TX
Skills
- Languages
- Turkish
- English
- German
Technical Skills
- Staff supervision
- Financial oversight
- Auditing
- Record keeping and maintenance
- Auditing
- Scheduling
- Revenue generation
- Inventory Control
- Talent development
- Restaurant operations management
- Purchasing
Soft Skills
- Interpersonal
- Customer service
- Verbal and written communication
- Organization
- Multi-tasking
- Leadership
- Conflict management
- Attention to details
- Cultural awareness
- Creativity
- Problem-solving
- Ability to work well under pressure
Certifications
08/16, Food Safety Manager Certification, National Registry of Food Safety Professionals
Restaurant Manager CV Example 2
Brenda Wangechi
Physical address: 1502 Nolan Street, San Antonio, Texas l, 78654
Email address: wangechibrenda65@gmail.com
Phone number: (220) 789- 5436
Personal Profile
Hardworking and self-motivated hospitality management professional with 11+ years of experience working in different eateries, restaurants, and bars. Certified hospitality and tourism management expert ready to coordinate and improve restaurant operations and maximize customer satisfaction. Excellent decision-maker trained in food safety and staff management with experience leading 100+ staff members in former workplaces.
Work Experience
06/2019- 09/ 2022, Restaurant Manager, Texas Hotels, Frisco, Texas
- Managed a team of 55+ restaurant employees, motivating and keeping them on their toes for increased productivity and customer satisfaction
- Maintained excellent relationships with regional managers through regular correspondence and reporting
- Occasionally planned and arranged 250-member+ luncheons and dinners to clients’ standards
- Cultivated an open and supportive environment for employees, increasing their overall performance by 20%
- Increased employee retention by 32% through different motivational techniques such as public acknowledgments
- Maintained future restaurant operations by implementing effective policies and protocols
- Researched and recommended 10+ viable ways of reaching a wider audience and widening the restaurant’s customer base, such as social media ads
- Used word-of-mouth to promote the restaurant’s brand within my network and in the local community
- Ensured 100% compliance with all sanitation and safety guidelines
04/2016- 05/2019, Head Chef, Waco Group of Restaurants, Waco, Texas
- Planned and prepared unique dishes for 500+ patrons using various organic products daily
- Hired, trained, and supervised five junior chefs and mentored them on the establishment’s procedures
- Actively participated in 5+ in-house procedures, including event scheduling and food purchasing
- Minimized waste, saving the restaurant $30,000+ in annual food and ingredient purchases
- Interacted and built excellent working relationships with 10+ vendors and sales representatives
- Participated in and won the Waco Cooking Championship of 2015, beating 300 participants
11/2012- 02/2016, Executive Chef, The Salad Life Restaurant, New York City, New York
- Led, supervised and collaborated with five other chefs to prepare food and unique dishes for 700+ patrons daily
- Improved the efficiency of kitchen operations by actively participating in kitchen renovations
- Observed all health and food safety guidelines when handling food, achieving and maintaining a 100% health score
- Participated in the restructuring of recipe and labor processes, reducing food and labor costs by 23% and 30%, respectively
- Represented the restaurant in the annual inter-county culinary competition in 2014 and emerged second
- Attended 5+ culinary conferences and events annually for professional development and to stay updated with competition and industry trends
Education
- 02/2007- 06/2011, Bachelor of Science in Culinary Management, The Culinary Institute of America, Duchess County, New York
- 03/2004- 11/2006, High School Diploma, Fort Worth Senior High School, Fort Worth, Texas
Skills
- Languages
- Swahili
- English
- French
Technical Skills
- Staff management
- Hiring
- Food safety procedures
- Inventory control
- Marketing
- Networking
- Brands standards promotion
- Restaurant operations management
- Financial oversight
- Food safety
- Auditing
- Order management
Soft Skills
- Customer service
- Written and verbal communication
- Flexibility
- Teamwork
- Problem-solving
- Interpersonal
- Ability to work under pressure
- Organization
- Cultural awareness
- Staff motivation
- Prioritization
Certifications
06/14, Certified Hospitality and Tourism Management Professional (CHTMP), American Hotel & Lodging Professional
Restaurant Manager Resume Frequently Asked Questions FAQs
1. Which Technical Skills Should I Mention in My Resume?
Your restaurant manager’s resume should inform the hiring manager that you can perform if given a chance. Therefore, you need the technical skills necessary for successful task execution. Here are a few examples worth mentioning in your resume: revenue generation, talent acquisition and development, brand standards promotion, purchasing, inventory control, restaurant operations management, purchasing, inventory control and management, networking, marketing, sales, food safety procedures, and staff management skills.
Additional technical skills include auditing, order management, financial oversight, budget control and management, general oversight, training, staff supervision, commercial awareness, and excellent staff supervision skills. Remember to include these skills in other sections of your resume, such as your work experience and personal profile.
2. Which Keywords Should I Include in My Resume?
Every resume requires certain words and phrases describing specific job requirements, such as skills, values, abilities, expertise, or knowledge. Whenever you submit your job application, it is run through an applicant tracking system to ascertain whether the above-mentioned attributes are present. Therefore, to stay safe, here are a few examples you should include in your resume: catering, hospitality management, food & beverages, restaurant management, events management, hospitality, menu, menu development, banquet, customer service, hospitality, pre-opening, and MICROS.
Additional keywords include fine dining, banquet operations, food safety, ServSafe, labor control, P & L management, inventory management, cooking, grilling, relationship management, guest service, sanitization, food safety, casual dining, grilling, food preparation, and brand standards promotion. All in all, ensure that you review the job listing for the best keywords.
3. Which Soft Skills Should I Include in My Resume?
Soft skills dictate how employees interact with each other and the outside world, i.e., customers, vendors, suppliers, etc. Your resume must therefore have a complete list of soft skills, which you can also showcase in your work experience section. Here are some common: customer service, organization, verbal and written communication, cultural awareness, flexibility, interpersonal skills, attention to detail, leadership, multi-tasking, motivation, and prioritization.
Additional soft skills include teamwork, problem-solving, creativity, interpersonal skills, conflict resolution and management, and the ability to work well under pressure. Like with technical skills, you will also find what the interviewer wants by reading through the job listing.
4. How Do I Write the Perfect Restaurant Manager Resume?
There are a few tips to keep in mind for the perfect restaurant manager resume. First, your resume should be written in a chronological (reverse) format, meaning that the most recent work experiences, achievements, and certifications should come first. You must also have a compelling personal profile or resume summary if you intend to capture the hiring manager’s attention. Other important tips include: adding different sections such as certifications and volunteer work, using tailored keywords from the job listing, proofreading your resume to weed out errors, correctly listing your work experience, and observing the proper editing guidelines when writing your resume, i.e.,,, font size, font, spacing, alignment, etc.
5. Which Certifications Should I Include in My Resume?
There are several hospitality management credentials that you can pursue and include in your resume. Here are the most common:
- Certified Food Manager (CFM) Certification– This International Food Service Executive Association’s credential is designed for food service professionals aspiring for leadership or management positions. Areas covered include accounting, marketing, human resources, menu design, and management. It must be renewed every three years.
- Certified Hospitality and Tourism Management Professional- This American Hotel and Lodging Educational Institute’s credential applies to all hospitality professionals, such as the restaurant manager. It must be renewed every five years.
- Certified Food and Beverage Executive (FBE)- This credential is only awarded to the most experienced hospitality professionals. It combines both education and experience and must be renewed every five years.
- Food Safety Manager Certification– The Food Safety Manager Certification is offered by the National Registry of Food Safety Professionals. It is only awarded upon passing a strict safety manager examination with an American National Standards Institute accreditation.
Other certifications worth pursuing include ServSafe Food Protection Manager, Certified Professional- Food Safety (CP-FS), ServSafe Alcohol, and Certified Restaurant Server certification. Find a certification that applies to your job, pursue it, and spice up your resume.