Are you looking for a new room attendant job but worried that your resume is not good enough? Do you know what it takes to get past applicant tracking systems? Worry not; because we have something that might interest you. We will help you prepare the best resume for your upcoming job application.
We will cover the roles and responsibilities of room attendants as well as the educational, experience, and skill requirements. We have also dedicated a large chunk of our article to resume writing; therefore, expect two resume examples and a detailed FAQ section that should come in handy in your upcoming job application. Let’s find out more.
Room Attendant Job Description
Room attendants are reliable and friendly hospitality staff that offer excellent guest service in hotels and guest rooms. They ensure thorough cleaning and servicing of rooms, thus creating a positive guest environment and making clients comfortable. They restock beverages and food items, clean shared areas, update guest room status and report any maintenance needs to the right parties.
Succeeding in this role requires excellent customer service skills, the ability to cultivate a comfortable guest environment, strong communication skills, and extensive knowledge of housekeeping procedures, standards, and policies. A good room attendant should also be able to resolve guest complaints promptly and effectively manage complaints.
Room Attendant Roles and Responsibilities
- Politely greeting and welcoming guests
- Guaranteeing guests’ comfort by regularly changing bed linens
- Ensuring that the rooms have adequate bathroom amenities and towels
- Replacing and cleaning used towels
- Cleaning shared/ public areas such as corridors and pathways
- Making regular updates regarding guest rooms on the assignment sheet
- Managing trash to keep the room clean by emptying trash baskets and ashtrays
- Keeping furniture in excellent condition through dusting and polishing
- Ensuring that the minibar is well stocked with food items and beverages
- Keeping the room in excellent condition by regularly sweeping and mopping floors
- Inspecting cleaning equipment and reporting any maintenance needs or technical issues
- Returning and restocking the cleaning cart at the end of the shift
- Loading items such as iron boards to guests and retrieving them
- Anticipating guests’ needs and responding promptly to them
- Regularly communicating with guests and maintaining positive relations
- Ensuring high customer satisfaction by responding promptly to all guest complaints
- Regularly replacing laundry slips and bags
- Following all the standard operating procedures set by the hotel
- Managing all the hotel property in the assigned area
- Offering turndown services on request
- Cleaning and maintaining the work areas
- Monitoring and maintaining excellent sanitation, organization, and cleanliness standards in the assigned areas
- Ensuring that guests are secure and private in their rooms
- Regularly vacuuming and racking the carpet
- Complying with all housekeeping policies and guidelines
Room Attendant Required Knowledge and Skills
- Ability to create a positive guest environment
- Ability to work well under pressure
- Ability to multitask
- Excellent customer service skills
- Ability to communicate effectively, both verbally and in writing
- Excellent conflict resolution and management skills
- Knowledge of cleaning equipment and techniques
- Excellent time management skills
- High levels of professionalism
- Excellent physical stamina
- Ability to follow directions
- Attention to details
- High levels of dependability
- Ability to work flexible hours
- Excellent organization skills
- Ability to work with little to no supervision
- Ability to meet and maintain high-performance standards
- Good physical health
- Excellent room maintenance skills
- Hospitality Management skills
- Inventory control and management skills
- Ability to respond to emergencies fast
- First Aid/ CPR skills
- Ability to sanitize surfaces and equipment
- Excellent laundry management skills
- Professional attitude and detail orientation
- Ability to fit in and work in team settings
- Excellent interpersonal skills
- Ability to cultivate a comfortable environment
- Basic cleaning equipment maintenance skills
Room Attendant Education and Experience
- Previous work experience as a room attendant, housekeeper, or maid
- Extensive housekeeping experience
- Relevant industry certifications
- Any hotel-related experience
- Extensive customer service experience
- A high school diploma, GED, or equivalent (preferred by many employers, though not mandatory in some organizations)
- Experience handling industrial cleaning products and equipment
- Experience working under pressure
Room Attendant Salary
According to Glassdoor, room attendants make approximately $35,000 yearly. However, it is important to note that most organizations pay hourly; therefore, most attendants make $13- $18 an hour.
Room Attendant CV Example 1
Mark Washington
Physical address: 50 Summit Avenue, Alameda, CA 96567
Email address: washingtonmark17@gmail.com
Phone number: (430) 678- 9076
Personal Profile
Room attendant with 10+ years of experience working in hotels, guest houses, and apartment suites. Professional customer service expert with extensive experience handling difficult and demanding customers. Certified hospitality manager with knowledge of different cleaning equipment, products, and techniques ready to liaise with other housekeeping employees to cultivate a comfortable guest environment.
Work Experience
06/2019- 10/2022, Room Attendant Supervisor, Brown Apartment Suites, San Diego, California
- Coordinated and facilitated the daily activities of 20 room attendants; ensuring they adhered to all hotel procedures, regulations, and standards
- Hired, trained, and mentored 13 new room attendants on housekeeping rules, procedures, and best practices
- Ensured all complaints were resolved within 15 minutes in liaison with the apartment suite’s management
- Trained room attendants on the safe usage of cleaning and maintenance equipment; reducing the number of reported accidents by 50%
- Served as liaison between room attendants and management; ensuring all issues were promptly reported and attended to
- Ensured all company guests received excellent customer service in collaboration with three other supervisors
- Investigated complaints regarding attendants, equipment loess, and general housekeeping and decided on the best corrective actions
02/2013- 04/2016, Waiter, Oakland Resorts, Oakland, California
- Served an average of 50 customers a night; ensuring that all their orders and reasonable requests were fulfilled
- Noted and informed patrons of 5 daily specials; allowing them to try something different and increasing the overall revenue of the restaurant
- Accurately billed patrons and used a PDQ machine to process debit card payments
- Trained and mentored five junior servers on customer service provision, hospitality management, and general procedures
- Acknowledged by the supervisor and general management for excellent performance and customer service
03/2012- 11/2015, Room Attendant, Quality Guest Rooms, Tampa, Florida
- Performed thorough cleaning and maintenance of 6 guest rooms daily
- Greeted and welcomed 15+ guests daily; answering their queries and helping them find their rooms
- Offered a safe and habitable environment for guests and other housekeeping staff using 20+ well-maintained cleaning equipment
- Ensured proper stocking of inventories and maintenance of housekeeping carts and two storage rooms daily
- Escalated guest reports to housekeeping and maintenance staff for fast resolution
- Trained six junior room attendants on business practices, customer service procedures, and internal operations
- Regularly inspected rooms for safety hazards; keeping the rooms habitable and guests safe
- Named the best room attendant of the year in 2014 for excellent guest service
Education
- 04/2009- 06/2011, Associate Degree in Hospitality Management, Santa Clara, USA
- 03/2006- 05/2008, High School Diploma, San Diego College Preparatory School, San Diego, CA
Skills
- Languages
- English
- Croatian
- French
Hard Skills
- Steam cleaning
- Inventory Control
- Laundry management
- Hospitality management
- Cash management
- Social media
- Event planning
- Mopping
- Documentation
- Housekeeping
- Workplace Hazardous Information Systems
- Sanitization
- Emergency Response
- Report writing
- Data entry
Soft Skills
- Attention to details
- Teamwork
- Collaboration
- Verbal and written communication
- Multitasking
- Ability to work under pressure
- Multitasking
- Time management
- Flexibility
- Customer service
- Detail orientation
- Problem resolution
- Conflict management
- Organization
Room Attendant CV Example 2
Maria Camilla
Physical adress:520 Princess Lane, Oakland, CA
Email address: camillamaria98@gmail.com
Phone number: (430) 789-7654
Personal Profile
Professional room attendant with 12+ years of housekeeping and customer service experience, ready to apply excellent hospitality and collaboration skills to create a positive guest environment for the establishment’s customers. Certified customer service specialist with extensive knowledge of cleaning equipment and products needed for successful room cleaning and servicing.
Work Experience
05/2019- 10/2022, Room Attendant Supervisor, Burnley Hotels, Oakland, California
- Managed and supervised 20+ room attendants daily
- Assigned tasks to room attendants and assisted them to stay productive and meet their daily goals
- Participated in the hiring, training, and mentoring of 6 junior attendants; regularly training them on customer service, procedures, and best practices
- Helped other room attendants with cleaning duties during staff shortages for uninterrupted performance of housekeeping duties
- Issued and tracked 50+ cleaning supplies and equipment to the housekeeping staff regularly
- Reviewed housekeeping staff monthly and recommended them for transfers, dismissals, and promotions
- Named the best housekeeping employee of the year in 2021
- Monitored room attendants to ensure 100% compliance with cleaning guidelines and procedures
- Facilitated three large monthly cleaning projects as required by the hotel
02/2016- 04/2019, Housekeeper, Warren Apartments, San Diego, California
- Performed 5+ cleaning activities daily, including mopping, sweeping, vacuuming, and dusting surfaces
- Observed 100% adherence to all health and safety regulations during the performance of duties
- Regularly notified supervisors and superiors of disturbances and damages, keeping the rooms and general environment habitable for guests
- Checked stocking levels of 20+ consumables; replacing supplies to keep guests satisfied
- Exercised high levels of professionalism and patience when dealing with regular complaints and requests
- Named the best housekeeper of the year in 2018 for exceptional customer service and excellent performance
- Maintained an inventory of 50+ pieces of equipment; ensuring that they were well-accounted for, cleaned, and serviced
- Used appropriate equipment to clean up spills and keep the rooms habitable
02/2012- 11/2015, Room Attendant, San Jose Hotels, San Jose, California
- Participated in the daily cleaning and maintenance of 6 assigned rooms and common areas; giving guests a comfortable and habitable environment
- Understood and adhered to all hotel policies and standards, attracting zero disciplinary summons or complaints
- Ensured a high standard of hygiene and professional appearance for easier interaction with guests
- Operated, used, and maintained 25+ cleaning equipment in collaboration with 15 housekeeping attendants
- Prepared and presented monthly and quarterly technical issues and maintenance reports to the supervisor and hotel management
- Helped guests safely recover lost items totaling $300,000
- Greeted an average of 10 guests daily and responded to their queries regarding accommodation, refunds, and offers
- Updated the status of 6 guest rooms daily on a well-designed and detailed assignment sheet
- Performed 5+ rotation cleaning duties, e.g., spring cleaning and vacuuming, as requested by the housekeeping supervisor
- Maintained a customer service rating of 95% by anticipating and promptly responding to customer needs
Education
- 03/2008- 05/2010, Associate of Science in Hotel/ Restaurant Management, Glendale Community College, Glendale, USA
- 03/2005- 05/2007, High School Diploma, Oakland Senior High School, Oakland, California
Skills
- Languages
- Spanish
- English
- French
Hard Skills
- Sanitization
- First Aid
- Emergency Response
- Cash management
- Event planning
- Steam cleaning
- Cleaning
- Room maintenance
- Dusting
- Mopping
- Trash removal
- Housekeeping
- Data entry
- Laundry management
- Documentation
- Inventory control
Soft Skills
- Customer service
- Attention to details
- Flexibility
- Collaboration
- Verbal and written communication
- Time management
- Problem resolution
- Flexibility
- Ability to work under pressure
- Interpersonal
- Ability to multitask
- Organization
Certifications
Room Attendant Resume Frequently Asked Questions (FAQs)
1. Which Keywords Should I Include in My Job Description?
Your resume should reflect the job listing. You must use the right words and phrases that pay homage to specific job requirements, which can be the skills, abilities, values, and expertise the hiring manager or recruiter needs in an employee. Some of the common keywords for room attendants’ resumes include research, cash handling, cashiering, hotel management, hospitality, housekeeping, customer service, social media, food & beverages, hospitality management, cleaning, vacuuming, sanitization, furniture, steam cleaning, cleanliness standards, Workplace Hazardous Information Systems (WHIS), cash management, event planning, emergency response, and laundry services/ management.
Additional keywords include trash removal/ management, inventory, cleaning experience, sweeping, mopping, carpet installation, documentation, dusting, attention to detail, and guest attendance. These keywords should be evenly spread in your resume sections to prevent keyword stuffing, which can be a great obstacle to getting that job interview.
2. Which Hard Skills Should I Include in My Resume?
Hard or technical skills are the specialized knowledge and expertise needed for task execution. They also help professionals use specific programs and tools and are usually included in the job listing. First, include the technical skills found in the specific job adverts before considering the following: inventory control and management, data entry, cash management, event planning, emergency response, first aid, social media, hospitality management, trash management, documentation, mopping, laundry management, and general cleaning.
Additional skills include reporting, Microsoft Office Suite Programs, specifically Excel, Word, and Microsoft Access, dusting, bed making, room sanitization, housekeeping, steam cleaning, vacuuming, and report writing. Also, include these skills in your work experience section for the best results, i.e., highlight past achievements where you used these skills.
3. Which are the Best Soft Skills for a Room Attendant Resume?
Soft skills are non-technical in nature and are mainly used for effective interaction between employees and to enhance workplace cohesion. They also dictate a worker’s ability to fit into a certain workplace’s culture. Here are some of the best soft skills for your resume: collaboration, verbal and written communication, attention to detail, teamwork, organization, high flexibility levels, organization, problem resolution, ability to work well under pressure, conflict resolution and management, customer service, interpersonal skills, and patience.
Extra skills for your resume include the ability to multitask, active listening, note-taking, stress management, time management, excellent decision-making skills, collaboration, supervision, and service orientation. Also, consider highlighting these skills in your work experience section through your past job achievements for the best results.
4. Which Certifications Can I Get and Include in My Resume?
Here are some of the certifications that any room Attendant can pursue and include in their resumes:
- Certified Executive Housekeeper- This is one of the most common certifications for room attendants and housekeepers. It is issued by the International Executive Housekeeping Association and has no strict experience threshold. It can be obtained through a self-study program, certificate program, or college hours matching an associate degree and has to be renewed every three years.
- Certified Front Desk Manager- This is one of the American Hotel and Lodging Educational Institute’s most popular certifications. It certifies excellent human resource skills, sound judgment, practical skills, and extensive room management expertise. It is offered to people interested in improving knowledge, keeping pace with change, and allowing others to learn from their experiences. Like the previous certification, it lacks any strict experience requirements. However, it has to be renewed every five years.
- Certified Customer Service Specialist (CSS) Certification- One of the most important skills for room attendants is customer service, which makes this certification applicable. It covers fundamental areas such as communication, safety, respect, ethics, teamwork, email and telephone techniques, interpersonal relationships, sales, marketing, and problem resolution. It is offered by ETA International and has no periodic renewal.
Other certifications worth pursuing include EPA Amusement Operators Safety Certification (EPA), OSHA Safety Certificate, and Certified Housekeeping Manager certifications. You can also pursue any customer service certification as they apply to this role.
5. How Can I Improve My Room Attendant Skills?
Room attendants need to improve their housekeeping skills to stay competitive in the market. These include time management, attention to detail, interpersonal skills, communication, flexibility, customer service, and some of the hard skills we previously covered. There are four main ways of improving these skills and bettering your resume. First, refine your organizational skills, which is a fundamental component for attending effectively. You can also choose to undergo housekeeping training from the relevant organizations.
The last two ways are regularly communicating with clients and familiarizing oneself with cleaning equipment.