Every airline has a cabin crew to keep passengers safe and comfortable during flights. These professionals come in contact with people during short and long flights, which makes this a physically and emotionally demanding job. All in all, we have something for you if you have been considering taking up a cabin crew job.
We will look at the roles and responsibilities of the cabin crew to familiarize you with what to expect. We have also dedicated part of our article to the skills, education, experience, and knowledge required in this job to help you gauge whether you have what it takes. Lastly, we will look at two resume examples to help you write a good resume for your job application. Let’s get started.
Cabin Crew Job Description
The cabin crew creates a pleasant flight experience for passengers by ensuring they are comfortable and safe during long and short flights. These individuals often collaborate with other airline employees to ensure passengers enjoy their time on the air.
To succeed in this job, one needs excellent interpersonal and communication skills to interact with customers daily. Other requirements include excellent customer service skills, diplomacy, tact, high levels of assertiveness, and good hearing ability.
Cabin Crew Roles and Responsibilities
- Offering assistance to passengers
- Answering flight-related questions to keep passengers/ clients satisfied
- Observing all airline and industry-established procedures and regulations
- Helping children, the elderly, and the disabled to board and alight from flights
- Giving special attention to special needs passengers
- Understanding all the flight-related duties and performing them to satisfaction
- Ensuring that all passengers have complied with safety regulations before takeoff and during landing
- Welcoming passengers on board and helping them find their seats when necessary
- Preparing and maintaining accurate reports on flight-related issues and occurrences
- Calming passengers during emergencies and offer needed assistance
- Serving food and beverages to the passengers on request
- Attending pre-flight meetings to understand the position and duties of every cabin crew member
- Monitoring the cabin during flights to ensure that everything is in order
- Professionally demonstrating safety procedures to passengers for excellent emergency response
- Offering first aid and CPR to passengers when the need arises
- Selling duty-free goods during flights
- Ensuring that the aircraft is clean and tidy at any given time, making it more presentable to passengers
- Performing inventory duties to ensure that the plane is well stocked with meals and drinks
- Making generally announcements on behalf of the pilot
- Ensuring the safety and comfort of everyone in the plane by dealing with rowdy or difficult passengers.
Cabin Crew Required Knowledge and Skills
- Basic Microsoft Office Suite skills
- Excellent customer service skills
- Strong verbal and written communication skills
- Ability to work well under pressure
- Exceptional presentation skills
- High levels of patience
- Ability to resolve conflicts expeditiously
- Clean and professional appearance
- Diplomacy
- Excellent hearing ability and colour vision
- Ability to build and sustain healthy conversations with passengers
- Ability to remain calm in stressful situations, e.g., during emergencies
- Ability to deal with demanding customers
- Good general fitness and health
- High levels of assertiveness
- Knowledge of additional languages
- Fluency in English or the primary language of the airline
- Ability to stand for extended periods
- Ability to swim in water( minimum depth of 25m)
- Ability to remain courteous when dealing with demanding customers
Cabin Crew Education and Experience
- Cabin crew certification/ training
- Bachelor’s or Associate’s degree in hospitality, tourism, or a customer-service-related specialty (not mandatory, but highly recommended)
- MS Office Training/ certifications
- Cabin crew advanced apprenticeship (usually 12 months of on-job training)
- High school diploma/ GED
- Strong foundation in sales, travel, tourism, hospitality, or customer service
- Experience in a position that requires excellent customer service and communication
- Experience working in team settings
- Proven experience as a cabin crew or a related customer service job
Cabin Crew Salary
Even though cabin crew salaries depend on the airline, level of experience, and specific role, Glassdoor estimates that these professionals’ annual pay is approximately $53,000, made up of a base payment of $41,000 and additional earnings of roughly $12,000. Cabin crew attendees make way less, with most reporting salaries of $40,000 annually. Some airlines, such as Norwegian Air Shuttle, The Emirates Group, and American Airlines, pay their cabin crew $60,000+ yearly.
Cabin Crew CV Example 1
James Alford
Physical address: 2230 Cromwell Garden Drive, Apollo Beach, Florida, 34546
Email address: alfordjames17@gmail.com
Phone number: (436)767-9089
Personal Profile
Professional cabin crew member with 10+ years of experience in customer service. Diligent and dedicated airline employee fluent in English, Spanish, and French, ready to serve passengers from all walks of life. Outgoing and customer-oriented customer service expert with exceptional communication and presentation skills.
Work Experience
06/2019- 08/2022, Cabin Crew (Business Class), Miami Airlines, Miami, Florida
- Promoted and marketed 50+ Miami Airlines’ products to passengers, contributing to its annual revenue growth
- Improved service operations in collaboration with five cabin crew members, successfully catering to different customers’ needs
- Customized travel preferences for 40+ business class passengers per flight by offering personalized services
- Learnt Spanish in the first year of working with the airline to widen my customer service reach
- Applied emergency training and excellent conflict resolution skills to respond to emergency and safety situations
- Attended pre-flight meetings with two pilots and five other cabin crew members to understand route specifics
- Conducted safety and security checks before and during the flight to ensure that passengers were 100% safe
- Facilitated open communication between 5 cabin crew members and the cockpit crew for successful flight experiences
- Served food and drinks to business class customers, including 5-course meals
- Successfully administered first aid to an average of 5 passengers a month and assisted the sick
05/2016- 05/2019, Retail Sales Associate, Flynn Supermarkets, San Diego, CA
- Welcomed 200+ customers into the store daily, helping them find their products of choice
- Met 99% of all monthly targets, becoming the first sales associate to achieve such a milestone
- Offered superior customer service to customers, earning positive feedback from 98% of them
- Trained, coached, and mentored 10+ new retail sales associates
- Built and maintained excellent customer relationships through knowledge and experience
- Maintained working knowledge of and compliance with store procedures and policies
- Stayed knowledgeable about 100+ products for outstanding customer service
03/2013- 04/2016, Waiter, Valencia Eateries, Orlando, FL
- Welcomed and escorted 100+ customers to their tables daily
- Upsold 10+ additional products, increasing the profitability of the restaurant
- Used a POS ordering software to take accurate drinks and food orders
- Promptly communicated order details to 20+ kitchen staff to facilitate faster food preparation and order fulfilment
- Attended daily meetings with other staff members to discuss menu changes, service specifications, and daily specials, ensuring that our 1000+ customer base was well-catered for
- Offered menu recommendations, giving our customers a chance to try new dishes and cuisines for improved satisfaction
Education
- 03/2008- 06/2012, Bachelor of Arts in Hospitality Management, Valencia College, West Campus, Orlando, Florida
- 03/2005- 08/2007, High School Diploma, Destin Senior High School, Destine, FL
Skills
- Languages
- English
- French
- Spanish
Technical Skills
- Marketing
- Sales
- First Aid
- Swimming
- Airport terminals navigation
- Luggage handling
- Ticketing
- Numeracy skills
- Crowd control
- Commercial awareness
- Emergency procedures
- CPR
- Reporting
Soft Skills
- Active listening
- Critical thinking
- Adaptability
- Creativity
- Verbal and written communication
- Interpersonal communication
- Decision-making
- Problem-solving
- Time management
- Leadership
- Public speaking
- Dependability
- Ability to work well under pressure
- Delegation
Certifications
06/17, Certified Travel Associate (CTA), The Travel Institute
Cabin Crew CV Example 2
Lucy West
Physical address: 1013 Australian Pine Drive, Riverview, Florida
Email address: westlucie7@gmail.com
Phone number: (330) 678- 5436
Personal Profile
Customer service expert with 9+ years of experience working in airlines, supermarkets, and travel companies. Dedicated cabin crew member with excellent communication and interpersonal skills ready to positively influence passenger experiences. Motivated team worker able to remain calm during emergencies and courteous when dealing with the most difficult of passengers.
Work Experience
05/2019- 09/2022, Cabin Crew, Tampa Airlines, Tampa, FL
- Professionally demonstrated safety procedures to 300+ passengers before takeoff
- Warmly interacted with flight passengers answering questions on 10+ issues, including travel routes, delays, schedules, and weather
- Operated the aeroplane’s intercom, relaying messages from the cockpit crew and offering flight-related updates
- Interacted with passengers from 10+ geographical locations and learned how to connect with people from different cultures
- Promoted to senior cabin crew members after 18 months for excellent leadership skills and performance
- Performed inventory management duties by checking and ensuring enough supplies for 300+ passengers
- Prepared psychologically to handle any in-flight emergencies, e.g., medical emergencies and evacuations
- Offered personalized assistance to 3 types of passengers, i.e., children, the elderly, and passengers with disabilities
- Sold and accounted for 20+ airline products
05/2016- 04/2019, Customer Service Specialist, Bold Travel Agencies, Austin, TX
- Responded to 100+ calls daily, answering travel-related queries and redirecting callers to the right department
- Escalated customer complaints and issues to the right department, ensuring that they were solved in under 2 hours
- Maintained 100% accurate records of customer interaction, noting down specific details and comments
- Followed up with customers to ascertain that their issues were resolved
- Trained and mentored six junior customer support representatives
- Informed 300+ regular customers of new deals and products
03/2013- 04/2016, Travel Agent, Orlando Tours, Orlando, FL
- Planned and sold 5+ services to customers weekly, e.g., accommodations and transportation
- Worked closely with clients to determine their needs and advised them accordingly on the right places to visit, accommodations, and related services
- Briefed travellers on crucial issues during their tours to ensure their safety and comfort, e.g., regulations, guides, local customs, events
- Liaised with five travel agents to offer a 24-7 customer service operation for the successful resolution of occurring travel problems and complaints
- Named the best travel agent of the year in 2015 for exceptional customer service and recognizable leadership qualities
Education
- 03/2008- 08/2012, Bachelor of Arts in Hospitality Management and Tourism, University of Central Florida, Orlando, FL
- 05/2005- 09/2007, High School Diploma, Tampa Senior High School, Tampa, Florida
Skills
- Languages
- English
- Dutch
- Swedish
Technical Skills
- Airport terminals navigation
- Luggage handling
- Ticketing
- Marketing
- First Aid
- Sales
- Reporting
- Swimming
- Numerical
- Microsoft Office Suite Programs
- CPR
- Intercom operation
- Emergency procedures
Soft Skills
- Stress management
- Ability to work well under pressure
- Public speaking
- Conflict resolution
- Delegation
- Decision-making
- Attention to details
- Active listening
- Leadership
- Teamwork
- Critical thinking
- Problem-solving
Certifications
05/16, Travel and Tourism Professional (TTP), International Air Transport Association
Cabin Crew Resume Frequently Asked Questions FAQs
1. Which Technical Skills Should I Include in My Cabin Crew Resume?
Technical Skills are the expertise and knowledge you need to succeed in a given role. They can be sharpened over time and often dictate how good an employee is. Therefore, it pays to dedicate most of your time to acquire these skills. Here are a few that you can include in your resume: excellent marketing skills, high levels of commercial awareness, first aid, swimming, sales and marketing, knowledge of emergency procedures, excellent situation management skills, knowledge of flight schedules, CPR, airport terminals navigation and luggage handling skills.
Additional skills include ticketing, aircraft maintenance, intercom operation, mastery of different safety techniques, crowd control, excellent presentation skills, safety orientation, jet bridge maintenance, and private support. We urge you to review the specific job listing, find the skills that the hiring manager needs, and include them in your resume job description, work experience, and skills sections, just like we have done in our resume examples.
2. Which Are Some of the Common Keywords in Cabin Crew Resumes?
A good resume must mention specific skills, tools, competencies, and general terms in the job listing. A keyword-rich resume is the fastest way to get past the applicant tracking system and capture the hiring manager’s attention. Some of the common keywords for cabin crew resume applications include: in-flight, attendants, passenger, emergency, aircraft, baggage, FAA, trip, airline, first aid certified, compliance, crew management, evacuation management, aviation, customer service, CPR, communication skills, people management, crowd control, operations, intercom, jet bridge, maintenance, and guest service.
Other Keywords include bilingual, hospitality, interpersonal, flight schedules, airport terminal, navigation, safety procedures, emergency procedures, private support, MS Office, scheduling, conflict management, monitoring, commercial awareness, and product sales. Ensure that these keywords are not centered in one area of your resume to avoid keyword stuffing.
3. Which Certifications Can I Pursue and Include in My Cabin Crew Resume?
Certifications are highly encouraged in all industries, not just aviation since they are designated credentials that prove the ability of a professional to perform/ succeed in a given job. They also increase your competitiveness in the job market, explaining why people prefer to obtain as many certifications as possible. Here are the most common:
- Certified Travel Associate (CTA)- As a cabin crew member, you will travel from place to place to take care of passengers. Therefore, you can obtain this certification focused on how to close more sales, improve customer service skills and efficiency, and expand your geographical knowledge. It is a globally recognized industry credential offered by the Travel Institute and must be renewed annually.
- First Aid, CPR, and AED Instructor- One of your roles is to offer first aid in an emergency. Therefore, you must understand the emergency procedures applicable in different situations. This certification not only equips you with these skills but also trains other employees and the general public on the various emergency response skills, expertise, and techniques needed to save lives. It is offered by the National Safety Council and has no renewal requirements.
- Microsoft Office Specialist (MOS) certification– Some of your roles as a cabin crew member include presentation, report-writing, and inventory management, which calls for knowledge of different Microsoft Suite programs. The Microsoft Office Specialist Certification shows mastery of these programs. It is offered by Microsoft and requires no renewal.
You can pursue other certifications: Travel and Tourism Professional (PPT), Certified Aviation Manager (CAM), First Aid certification, etc.
4. Which Are the Must Have Soft Skills in My Resume?
Make sure that your cabin crew resume has the following soft skills:
- Communication– Verbal and written communication is vital for any cabin crew position. This soft skill comes in handy when communicating with passengers and other airline employees. You can’t also operate the aircraft’s intercom without the right communication skills.
- Teamwork- You can only thrive as a cabin crew member if you know how to work and get along with others. This also includes motivating others.
- Conflict Resolution- You should know how to quell conflicts among the passengers to maintain order in the aircraft. It will also ensure that other passengers enjoy their flight experience.
Other soft skills include leadership and working well under pressure.
5. How Can I Become a Cabin Crew Member?
First, you must find out as much as possible before getting into this career. Find out about the working hours, salary and working conditions to know what to expect. Once satisfied, get a job that will teach you essential skills such as communication, conflict resolution, working under pressure, leadership and teamwork. The third step is to attend a flight school to gain the technical skills and knowledge required for cabin crew members. You will learn about first aid, food handling, aircraft types, and first aid. You should then fulfil the job requirements, create a good resume and apply for a cabin crew job.