Are you interested in a new cashier position but do not have a good resume? Are you worried that your application won’t be considered? Our article has something for you if that’s the case. We will help you prepare a competitive resume to impress the hiring manager and get the desired job.
We will also take an in-depth look at the roles and responsibilities and the educational, skills, and experience requirements of a cashier to help you gauge whether you have all it takes. At the end of our article are two resume examples and a complete resume FAQs section to help you draft the best resume for your job application. Let’s find out more!
Cashier Job Description
A cashier scans bar codes, receives payments, issues receipts, and tracks all cash and credit transactions. These professionals also introduce and cross-sell products, greet customers as they enter and leave the store, ensure all pricing is correct, and report any discrepancies in transactions.
To succeed as a cashier, one requires excellent communication and customer service skills, extensive knowledge of cashier-related electronic equipment, basic computer knowledge, and excellent time management skills. Additional requirements include bookkeeping, cash management, and inventory control skills. Previous experience as a cashier also increases one’s chances of landing a new cashier job.
Cashier Roles and Responsibilities
- Ensuring all prices and quantities are accurate before accepting payments for products or services
- Promoting safe transportation of goods by wrapping purchases
- Resolving customer complaints, including refunds and exchanges processing
- Offering accurate and detailed receipts to customers after every purchase
- Generating regular reports for debit and credit sales and forwarding them to the right recipients
- Ensuring that the cash register is balanced at the end of the day
- Operating different cash-related electronics, including cash registers, Point-of-Sale systems, scanners, and scales
- Greeting and welcoming customers as they get into the store
- Following all store procedures in the performance of duties
- Referring customers to the right store employees, e.g., the manager, to get their complaints resolved
- Making timely reports of transactions or balance sheet-related discrepancies
- Supporting the store’s promotional and incentive efforts by redeeming stamps and coupons
- Using cash registers to manage accurate transactions with customers
- Accurately calculating the costs of products and services
- Answering customer queries regarding products and services
- Religiously reconciling sales receipts and cash drawers
- Helping other employees stock and rotate merchandise
- Interacting with other staff members to stay updated with product information, merchandise promotion, and different store adverts
- Regularly cleaning the workspace and the areas around it to keep it clean and tidy
- Collaborating with other staff members to meet the establishment’s sales goals
- Performing basic equipment maintenance and reporting any issues
- Requesting additional change and maintaining the right change denominations in the cash drawer
- Calculating and returning change where applicable
- Accepting different types of payments, e.g., cash, debit, and credit cards
- Participating in different store initiatives in collaboration with other staff members
Cashier Required Knowledge and Skills
- Knowledge of POS (point of sales) systems
- Ability to work well under pressure
- Excellent customer service skills
- Attention to details
- High energy levels
- Ability to communicate properly
- Ability to handle transactions and process payments accurately
- Knowledge of loss prevention techniques
- Ability to reconcile accounts
- Basic computer skills
- Microsoft Office Suite proficiency
- Ability to work in a fast-paced environment
- Ability to lift heavy items
- IT skills
- Strong cash management skills
- Excellent sales skills
- Hospitality Management skills
- Exceptional inventory control skills
- Extensive product knowledge
- Ability to scan bar codes accurately
- Excellent payment processing skills
- Ability to multitask
- High punctuality levels
- Excellent problem-solving skills
- Excellent decision-making skills
Cashier Education and Experience
- Experience handling POS (point of sales systems)
- Experience in customer service
- Proven experience as a cashier or working in a similar role
- High school diploma or an equivalent
- Additional education in a cashier-related field such as sales, accounting, or marketing (highly recommended but not mandatory)
- The right industry-related certification
Cashier Salary
Glassdoor reports that the average annual salary of cashiers is approximately $33,000, including additional payments. It’s worth mentioning that most cashiers are paid hourly and earn between $13- $17 an hour. A hack to help you earn more is to work extra hours or take a second cashier job.
Cashier CV Example 1
Phillip Levi
Physical address: 203 Anderson Lane, Sylmar, CA 92456
Email address: leviphillipe7@gmail.com
Phone number: (912) 786- 8906
Personal Profile
Certified customer service representative with 10+ years of experience as a cashier and waiter, working in different establishments across the state. Avid team worker ready to collaborate with other staff members for excellent cash management and organizational enhancement. Hardworking and self-motivated professional with in-depth knowledge of point-of-sale systems and the cash register, willing to go the extra mile to handle sales and customer purchases accurately.
Work Experience
06/2019- 10/2022, Cashier Supervisor, Rose Restaurants, Alexandria, Virginia
- Supervised and managed a team of 15 cashiers, motivating and assisting them in meeting their monthly targets
- Hired and trained seven new cashiers to ensure adequate staffing; minimizing overall wait time
- Emptied all the components of the restaurant’s cash registers at the end of the day and submitted total funds to the store’s management
- Acted as the main point of contact between the restaurant’s cashiers and the top management; escalating their issues for fast resolution
- Delegated tasks daily to ensure reliable meeting of daily quotas
- Assisted the restaurant manager in implementing policies and procedures; keeping the establishment running
03/2016- 05/2019, Store Cashier, Beverley Jewelry Store, San Diego, California
- Maintained a clean working environment by regularly cleaning the work area and ensuring the safe return of items
- Provided quality customer service, generating repeat business for the company
- Maintained a cash draw of $2,000+ per shift
- Recognized by the store’s management for excellent reporting, hard work, and excellent team spirit
- Collaborated with five cashiers and 12 junior staff to ensure that the store’s sales targets were regularly achieved
- Offered a friendly environment to customers, ensuring that everyone walking into the store received exceptional customer service
- Escalated customer requests and complaints to management for their timely resolution
- Took 60+ inbound calls daily and answered customer queries on pricing, warranty, returns, and deliveries
- Participated in the store’s marketing initiatives by promoting weekly deals and coupons
- Accordingly accounted for $900,000+ worth of incoming monthly stock and refills
- Helped 10+ customers daily make excellent decisions on purchases
03/2013- 02/2016, Data Entry Clerk, Joseph & Stanley Financial Services, San Jose, California
- Ensured accuracy and timely transmission of data through review of files before entry
- Used MS Outlook to communicate with coworkers; demonstrating excellent teamwork
- Handled 100+ incoming calls daily, offering assistance to clients and handling general queries
- Successfully participated in 10+ ad hoc projects as the main data entry clerk
- Regularly input client information into Excel spreadsheets and the company database
Education
- 05/2009- 08/2011, Associate of Applied Science in Accounting and Finance, Barstow Community College, Barstow, California
- 03/2005- 07/2007, San Jose Senior High School, San Jose, CA
Skills
- Languages
- Hebrew
- English
- French
Hard Skills
- Cash management
- Accounting
- Microsoft Office Suite
- Bookkeeping
- Inventory control and management
- Account reconciliation
- Computer literacy
- Information and Technology
- Sales
- Up-selling
- Cross-selling
- POS systems
- Payment processing
- Loss prevention techniques
Soft Skills
- Attention to details
- Customer service
- Verbal and written communication
- Multitasking
- Active listening
- Teamwork
- Problem-solving
- Critical thinking
- Conflict management
- Dependability
- Decision-making
- Interpersonal
Certifications
03/16, Certified Customer Service Representative (CCSR) certification, AIB International
Cashier CV Example 2
Diana Campbell
Physical address: 650 High Point Drive, Union City, California, 98657
Email address: campbelldiana60@gmail.com
Phone number: (613) 654- 8907
Personal Profile
Experienced customer service expert with excellent point-of-sale systems knowledge and customer service skills ready to contribute towards organizational enhancement. Professional with 6+ years of experience as a cashier and 10+ years in overall customer management, willing to collaborate with the organization’s staff to meet periodic sales goals. Avid team worker with the ability to meet and exceed expectations.
Work Experience
05/2019- 10/2022, Senior Retail Cashier, Job Description, Bavon Supermarkets, Tampa, Florida
- Opened the store at 5.30 am for the morning shift and handed over at 6.00 pm at the start of th evening shift daily
- Supervised seven junior workers, including other cashiers, answering all their questions about policies and procedures
- Generated repeat business for the store through excellent customer service
- Consistently acknowledged by the management for excellent service delivery and quality reporting
- Explained and walked customers through 5+ different payment methods
- Maintained awareness of all store promotions and advertisements, regularly convincing customers to try some of the store’s new offers
- Recorded customer information and regularly updated the customer’s database
- Took 100+ inbound calls daily; following up on payments and answering customer queries
- Ensured that customers were above 21 years before approving alcoholic products purchases
- Trained five new cashiers on best practices, account reconciliation, and excellent customer service
- Accurately processed credit and debit card transactions of $10,000+ daily
03/2016- 04/2019, Restaurant Cashier, Rohdes & Bill Eateries, San Diego, California
- Handled cash transactions of up to $20,000 daily at the cash register and using the POS system
- Ensured that guests were above 21 years of age before buying alcoholic drinks and beverages, saving the company from lawsuits
- Participated in the inventory control and management of bar supplies, including mixers, glassware, and liquor
- Maintained the highest quality of customer service during client interactions, contributing to the restaurant’s 10% annual increase in customer satisfaction
- Performed daily revenue reconciliation and ensured that all applicable paperwork was complete
- Regularly addressed customer queries on 5+ issues, including warranties, product specifications, and available financing
- Named the best restaurant worker of the year in 2018 for exceptional customer service and performance
11/2012- 01/2016, Waiter, Virginia Chain of Restaurants, Norfolk, Virginia
- Kept the restaurant clean and presentable by cleaning after 100+ customers daily
- Collaborated with 25+ wait staff to offer excellent customer service to guests and help in the overall management of the restaurant
- Ensured that all customers met the minimum age requirement before fulfilling alcoholic beverages orders
- Trained ten new restaurant staff on order fulfillment and excellent customer service
- Named the best employee of the month within four months of employment
- Regularly edited Point-of-Sale systems to capture changes in prices and restaurant inventory
- Managed sales of up to $20,000 on busy nights; significantly contributing to the restaurant’s monthly sales target
Education
- 03/2008- 06/2010, Associate of Applied Science Degree in Accounting, Piedmont Virginia, Community College, Charlottesville, Virginia
- 02/2005- 06/2007, High School Diploma, Sacramento Senior High School, Sacramento, CA
Skills
- Languages
- French
- English
- Arabic
Hard Skills
- Cash management
- Basic math
- POS systems
- Sales
- Loss Prevention
- Account reconciliation
- Hospitality management
- Cross-selling
- Bar-code reading
- Computer literacy
- IT
- Microsoft Excel
- Payment processing
- Bookkeeping
- Records management
Soft Skills
- Customer service
- Punctuality
- Attention to details
- Ability to work well under pressure
- Interpersonal
- Verbal communication
- Collaboration
- Problem-solving
- Critical-thinking
- Time management
- Decision-making
- Conflict resolution
- Teamwork
Certifications
03/14, Professional Certification in Customer Service and Sales Certification, The National Retail Federation Foundation
Cashier Resume Frequently Asked Questions (FAQs)
1. Which Keywords Should I Include in a Cashier Resume?
A good resume should use adequate words and phrases to describe specific job requirements. These are often known as resume keywords needed to get past applicant tracking systems that most organizations use nowadays. In case you can’t find enough keywords in your job listing, here are some worth considering: Microsoft Access, social media, marketing, sales, retail, research, Adobe InDesign, Point of Sales (POS) systems, cash handling, adaptability, counter scanning, bar codes, hospitality, stocking, Microsoft Office Suite, customer service and customer service.
Additional keywords include cash handling, reconciliation, bookkeeping, sales, calculation, up-selling, cross-selling, product knowledge, loss prevention, accuracy, merchant, computer literacy, payment processing, marketing, and IT. Note that these keywords can be the skills, abilities, values, expertise, and tools the hiring manager wants. Lastly, spread these keywords evenly in your resume to prevent resume stuffing.
2. Which Technical Skills Can I Include in My Resume?
There are certain specialized knowledge and expertise that you should include in your resume. These often tell the hiring manager that you can perform specific tasks and use certain tools and programs for excellent job performance. For a well-performing resume, here are a few recommendations: account reconciliation, Information, and Technology (IT) skills, cash management, bookkeeping skills, inventory control/ management, ability to calculate figures correctly, sales, marketing, cash management, ability to operate point of sales (POS) systems, hospitality management and knowledge of loads prevention techniques.
Additional technical skills include Microsoft Office Suite, payment processing, bar code scanning and reading, scheduling, cross-selling, basic math skills, training, and personnel resources management (for senior cashiers). Be sure to begin with, the technical skills highlighted in the job listing. Also, infuse some of them in the work experience section for the best result.
3. Which Soft Skills Does a Cashier’s Resume Need?
Soft Skills are just as important as technical skills and must therefore be given the same priority. They are attributes that allow employees to interact effectively and blend in with others. Here are some recommendations for the best resume: attention to detail, effective decision-making, ability to work well under pressure, critical thinking, high levels of dependability, time management, excellent customer service skills, interpersonal skills, ability to multitask, excellent problem-solving skills, and active listening.
Additional skills include teamworking, verbal and written communication, conflict management and resolution, stress management, high patience levels, and punctuality. One of the best ways of putting across these fundamental skills is incorporating them in your work experience section, specifically in your previous work achievements. Also, review the job description and take some time to find out the specific soft skills that the cashier needs.
4. Which Certifications Can I Pursue and Include in My Resume?
Here are some of the best certifications for cashiers:
- Certified Customer Service Representative (CCSR) certification- This is one of the best credentials for front-end cashiers, given their regular interaction with customers. AIB International offers it to customer service representatives of all experience levels. Like most certifications, it has to be renewed every three years.
- Professional Certification in Customer Service and Sales Certification– This National Retail Federation Foundation certification is available for any customer service or sales specialist. It is obtained through a computer-based exam in the different recognized testing centers. It has to be renewed every three years and doesn’t have any minimum experience requirement
- Certified Help Desk Manager (CHDM) Certification– The Certified Help Desk Manager Certification is available to different customer service professionals, including cashiers. It covers increasing ROI, discovering tools and technologies for successful support, and the procedures required to improve productivity. It requires more than two years of education after high school but no minimum experience. Additionally, it doesn’t have to be renewed periodically.
Depending on your specialization, you can pursue different certifications, including Sales Management Certification, the Certified Sales Professional Certification by Manufacturers Representative Educational Research Foundation, and the Professional Credit Associate certification.
5. How Can I Write an Outstanding Cashier Resume?
When writing a cashier resume, you should have a few tips at the back of your mind. First, ensure that you use reverse-chronological order, meaning that your most recent job should be at the top of the list. You must include your job title, the employing organization’s name, and the service duration. Additional tips include tailoring your work experience section to the job you are applying for, using the right keywords, quantifying your achievements, and using the right resume action verbs at the start of every bullet point in your work experience section.